ph769 Privacy Policy

This Privacy Policy ("Policy") describes how ph769 ("we", "us", "our", "the Platform") collects, processes, stores, and protects the personal data of individuals ("you", "the Player") who register for and use the ph769 online casino platform, including all games, services, promotions, and features accessible through the ph769 website and any associated mobile-optimised interfaces.

ph769 is committed to handling your personal data responsibly, transparently, and in full compliance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and all applicable regulations issued by the National Privacy Commission (NPC) of the Philippines. Where applicable, ph769 also complies with data handling requirements imposed by PAGCOR as part of its licensing and regulatory framework.

This Policy should be read alongside the ph769 Terms & Conditions, which govern your use of the platform as a whole. In the event of any conflict between this Policy and the Terms & Conditions on a data privacy matter, this Policy shall prevail.

For the purposes of the Data Privacy Act of 2012 and applicable Philippine data protection regulations, ph769 is the personal information controller in respect of the personal data collected and processed through the ph769 platform.

ph769 operates under applicable Philippine gaming regulations with PAGCOR oversight. As a regulated gaming operator, ph769 is subject to data handling obligations imposed by both the NPC and PAGCOR, and processes certain categories of personal data as a matter of regulatory requirement, independent of player consent.

If you have any questions about how ph769 processes your personal data, or if you wish to exercise any of your data rights under Philippine law, you may contact our Data Protection Officer using the contact details provided in Section 15 of this Policy.

ph769 collects the following categories of personal data from players and prospective players:

ph769 does not collect sensitive personal information beyond what is strictly necessary for identity verification and regulatory compliance. We do not collect biometric data, health information, or political affiliations.

ph769 collects personal data through the following means:

• Direct Collection: Information you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated Collection: Technical data collected automatically when you access the ph769 platform, including IP address, device identifiers, browser information, and session activity logs. This data is collected via cookies, web beacons, and server logs.
• Third-Party Sources: Identity and financial verification data received from payment processors (such as GCash, PayMaya, BPI, BDO, and Metrobank) and identity verification service providers engaged by ph769 to assist with KYC compliance.
• Regulatory Sources: Information received from PAGCOR or other Philippine regulatory authorities in connection with licensing, compliance, or investigation requirements.

ph769 uses your personal data for the following purposes:

• Account Management: To register your account, verify your identity, manage your account settings, and provide you with access to the ph769 platform.
• Transaction Processing: To process deposits, withdrawals, and other financial transactions, and to maintain accurate records of all transactions on your account.
• Regulatory Compliance: To comply with PAGCOR licensing requirements, Philippine anti-money laundering laws (Republic Act No. 9160, as amended), and any other applicable legal or regulatory obligations.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling, to enforce responsible gaming tools such as deposit limits and self-exclusion, and to comply with PAGCOR responsible gaming requirements.
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, unauthorised account access, and other security threats to the ph769 platform.
• Platform Improvement: To analyse usage patterns and technical performance data in order to improve the ph769 platform, fix bugs, and develop new features.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have provided consent to receive such communications. You may withdraw this consent at any time.

ph769 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by Philippine law.

Under the Data Privacy Act of 2012, ph769 processes your personal data on the following legal bases:

• Contractual Necessity: Processing that is necessary to perform the contract between you and ph769 — specifically, to operate your account, process transactions, and provide gaming services.
• Legal Obligation: Processing that is required to comply with applicable Philippine laws and regulations, including PAGCOR licensing requirements, anti-money laundering laws, and NPC data protection regulations.
• Legitimate Interests: Processing that is necessary for ph769's legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and certain non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

ph769 does not sell, rent, or trade your personal data to third parties. ph769 may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers engaged to process deposits and withdrawals on your account. These providers process your financial data under their own privacy policies and applicable Philippine financial regulations.
• Identity Verification Providers: Third-party KYC and identity verification service providers engaged by ph769 to assist with player verification and anti-money laundering compliance.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine government authorities, where disclosure is required by law, court order, or regulatory instruction.
• Technology Service Providers: Cloud hosting providers, cybersecurity service providers, and platform technology vendors engaged by ph769 to operate and maintain the ph769 platform. These providers are contractually bound to process your data only on ph769's instructions and in accordance with applicable data protection requirements.
• Game Content Providers: Third-party game developers and live dealer studio operators whose games are made available on the ph769 platform, to the extent necessary to deliver game services and resolve game-related disputes.

All third parties with whom ph769 shares personal data are required to maintain appropriate technical and organisational security measures and to process your data only for the purposes for which it was shared.

ph769 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with PAGCOR record-keeping requirements.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, in compliance with Philippine anti-money laundering laws.
• Identity Verification Documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant verification process, whichever is later.
• Gaming Activity Logs: Retained for a minimum of three (3) years from the date of each gaming session, for dispute resolution and regulatory compliance purposes.
• Customer Support Records: Retained for a minimum of two (2) years from the date of the relevant interaction.
• Marketing Consent Records: Retained for the duration of your consent and for one (1) year following withdrawal of consent, as evidence of the consent given.

Upon expiry of the applicable retention period, ph769 will securely delete or anonymise your personal data in accordance with its data disposal procedures, unless further retention is required by law or regulatory instruction.

ph769 uses cookies and similar tracking technologies to operate the platform, improve user experience, and analyse platform usage. The following categories of cookies are used:

• Strictly Necessary Cookies: Essential for the operation of the ph769 platform, including session management, login authentication, and security functions. These cookies cannot be disabled without affecting platform functionality.
• Functional Cookies: Used to remember your preferences, such as language settings and responsible gaming tool configurations, to provide a more personalised experience.
• Analytics Cookies: Used to collect anonymised data about how players use the ph769 platform, including pages visited, session duration, and navigation paths. This data is used to improve platform performance and user experience.
• Marketing Cookies: Used to deliver relevant promotional content and to measure the effectiveness of ph769's marketing activities. These cookies are only placed with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain categories of cookies may affect the functionality of the ph769 platform. For strictly necessary cookies, no consent is required as they are essential to platform operation.

Under the Data Privacy Act of 2012 and applicable NPC regulations, you have the following rights in respect of your personal data held by ph769:

To exercise any of these rights, please contact ph769's Data Protection Officer using the contact details in Section 15. ph769 will respond to all data rights requests within fifteen (15) business days of receipt, in accordance with NPC guidelines. In complex cases, this period may be extended by a further fifteen (15) business days, with prior notification to you.

ph769 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Encryption: All data transmitted between your device and the ph769 platform is protected by 256-bit SSL/TLS encryption. Sensitive data stored in ph769's systems is encrypted at rest using industry-standard encryption protocols.
• Access Controls: Access to personal data within ph769's systems is restricted to authorised personnel on a need-to-know basis. All staff with access to personal data are subject to confidentiality obligations and regular data protection training.
• Network Security: ph769's platform infrastructure is protected by firewalls, intrusion detection systems, and regular security monitoring to detect and respond to potential threats.
• Vulnerability Management: ph769 conducts regular security assessments and penetration testing of its platform to identify and remediate security vulnerabilities.
• Incident Response: ph769 maintains a data breach response procedure. In the event of a personal data breach that poses a risk to your rights and freedoms, ph769 will notify the NPC and affected players within the timeframes required by Philippine law.

While ph769 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the security of your ph769 account credentials and for notifying ph769 immediately if you suspect unauthorised access to your account.

ph769 strictly prohibits the registration and use of the platform by any person under 21 years of age. ph769 does not knowingly collect personal data from individuals under 21 years of age.

If ph769 becomes aware that personal data has been collected from a person under 21 years of age, ph769 will immediately suspend the relevant account, delete the personal data collected, and take appropriate steps to prevent further access by the minor.

With your consent, ph769 may send you marketing communications about promotions, bonuses, new games, and platform updates via SMS to your registered Philippine mobile number and/or email to your registered email address.

You may withdraw your consent to receive marketing communications at any time by:

• Updating your communication preferences in your ph769 account settings.
• Replying "STOP" to any SMS marketing message received from ph769.
• Contacting ph769 customer support via live chat and requesting removal from marketing lists.

Withdrawal of consent for marketing communications will not affect your ability to use the ph769 platform or receive transactional communications related to your account, such as deposit confirmations, withdrawal notifications, and security alerts. These transactional communications are sent on the basis of contractual necessity and cannot be opted out of while your account remains active.

ph769 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or PAGCOR regulatory requirements. The effective date at the top of this Policy indicates when it was last updated.

Where changes to this Policy are material — meaning they significantly affect your rights or how ph769 processes your personal data — ph769 will notify you via your registered mobile number or email address at least seven (7) days before the changes take effect. For non-material changes, the updated Policy will be published on the ph769 website without prior individual notification.

Your continued use of the ph769 platform after any changes to this Policy constitutes your acceptance of the revised Policy. If you do not agree to the revised Policy, you must cease using ph769 and may request account closure by contacting our support team.

If you have any questions, concerns, or requests relating to this Privacy Policy or ph769's handling of your personal data, please contact our Data Protection Officer through the following channels:

• Live Chat: Available 24/7 via the ph769 website — the fastest way to reach our team for privacy-related queries.
• Email: [email protected] — for formal data rights requests and privacy complaints. Please type this address manually into your email client.

ph769 aims to acknowledge all privacy-related enquiries within two (2) business days and to provide a substantive response within fifteen (15) business days, in accordance with NPC guidelines.

If you are not satisfied with ph769's response to a privacy complaint, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. Information about how to file a complaint with the NPC is available on the NPC's official website.